Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel your order within 14 days of the day you (or someone you nominate) receive the goods, without giving any reason.
Where an order is delivered in several parts, the 14 days run from the day you receive the last item.
To cancel, tell us clearly before the 14 days expire. Email contact@covywear.com, or use the model cancellation form at the end of this policy. A statement in your own words is equally valid.
After telling us you are cancelling, you have a further 14 days to send the goods back.
Email contact@covywear.com and we will provide the return address and instructions before you send anything. Please do not return goods without contacting us first — parcels sent to an unconfirmed address may not reach us.
Return costs. You are responsible for the cost of returning the goods unless they are faulty, not as described, or we sent you the wrong item — in which case we cover the cost.
We recommend using a tracked service. You are responsible for the goods until we receive them.
You may handle and inspect the goods as you would in a shop. For clothing, that means trying an item on. It does not include wearing it beyond that. If the value of the goods is reduced by handling beyond what is necessary, we may deduct an amount from your refund to reflect that.
Please return items unworn, unwashed, with any hygiene sticker intact and in their original packaging where possible.
We will refund the price of the goods plus the standard outbound delivery charge within 14 days of receiving the goods back, or within 14 days of you providing proof that you have sent them, whichever is earlier.
If you chose a more expensive delivery option than our standard service, we refund the standard rate only.
Refunds go back to the original payment method. Your bank may take a further 3–10 working days to show the funds.
If an item arrives faulty, damaged, not as described, or is the wrong item, email contact@covywear.com with your order number and photographs. We will arrange a replacement or a full refund, including all delivery costs, and we pay for the return.
This is in addition to your rights under the Consumer Rights Act 2015 set out in section 2.7 of our Terms of Service, including the 30-day short-term right to reject.
The 14-day cancellation right does not apply to sealed goods returned unsealed where this is not suitable for return for reasons of health protection or hygiene. Where an item carries a hygiene seal and that seal has been removed, we may be unable to accept a return — unless the item is faulty, in which case your statutory rights are unaffected.
(Complete and return this form only if you wish to cancel the contract. You are not obliged to use it.)
To: AZEDEL ECOM LLC, contact@covywear.com
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
