We ship to the United Kingdom, our primary market, and internationally.
Orders are processed within 1–2 working days. Delivery takes 6 to 8 working days from dispatch.
Working days are Monday to Friday, excluding public holidays. Delivery estimates are not guaranteed, but goods will be delivered within 30 days of your order at the latest unless we agree otherwise with you.
Orders placed during sale periods or public holidays may take longer to process. We will tell you if a significant delay is expected.
Our products are stocked and dispatched from our partner manufacturing facility in China. This is stated clearly here so you can factor it into your purchase.
Delivery charges are calculated at checkout and shown before you confirm your order.
For deliveries outside the country of dispatch, your parcel may be subject to import VAT, customs duty or a carrier handling fee. These charges are not included in the price you pay us and are your responsibility as the importer of record. Amounts are set by your local customs authority and we cannot predict or influence them.
If a parcel is refused at customs and returned to us, we will refund the price of the goods less any costs incurred, but not the original delivery charge.
Customs clearance can add to delivery times. Delay caused by customs is outside our reasonable control.
You will receive a tracking number by email when your order is dispatched. Tracking may take 48–72 hours to update after dispatch.
Please check your delivery address carefully. If a parcel is returned to us because the address was incorrect or incomplete, or because nobody was available to receive it after the carrier's attempts, we can resend it at your cost.
If your order has not arrived within 15 working days of dispatch, email contact@covywear.com and we will investigate with the carrier. If a parcel is confirmed lost, we will resend or refund in full.
